Massage Cancellation & Refund Policies

At Rivercrest Chiropractic, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as flight delays, car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment.

In our commitments to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:


Please arrive for your appointment(s) 10 minutes prior to the scheduled starting time, this allows you the time to fill out the appropriate client form, change and prepare for the service. All services offered have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule.


We have a 24 hour cancellation policy. Full credit will be given if the appointment is cancelled or rescheduled 24 hours prior. No refund will be given for less than 24 hours cancellation notice. Consideration offered for emergencies or unforeseen events.


As a courtesy to our other guests and staff, appointments will be automatically cancelled 20 minutes after scheduled start time and charged according to cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment; this will be at our discretion and only with proper, advanced notification of your late arrival.

These policies were adopted to ensure that the therapists’ time, the practice and its efforts be respected, as well as your scheduled service be a stress-free and relaxing experience.